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Our Newsletter

Frequently Asked Questions

How can I view the status of my order?
You can use Order Tracking to check on the status of your order.

What shipping method do you use?
Autographed memorabilia is shipped via UPS Ground or 2nd Day Air. Memorabilia items are shipped from Ironclad Authentics or Great Moments Authentic. All other items are shipped via U.S. mail.

How much will I be charged for shipping?
All shipping & handling charges for the continental United States are built in to the total price for each item. For items shipping outside the continental United States, additional charges will apply and will be quoted on a case by case basis. In the description for each product, you will see a breakdown of the item cost and shipping charge. Sales tax of 6% will be applied to all Maryland orders. The final total will appear on your invoice.

How soon do you ship my order?
While we do strive to ship most orders within 3 business days, we do occasionally have delays. If you have already placed an order, please use our order tracking to check on the status your order.

When will my package arrive?
Orders typically arrive 5-7 business days after they are shipped. PressBox does not guarantee a specific arrival date or time frame.

Can I have my package sent to a P.O. Box?
No, we are unable to send packages to P.O. Boxes. Please provide a street address for delivery.

Returned Packages
If for any reason you are unable to retrieve your package from our shipper and it is returned to us, we are happy to issue a refund, less shipping and handling chargers or you may opt to have us re-deliver it to you. If you choose to have it re-delivered, you will be responsible for the return shipping charges.

Incorrect Shipping Address
PressBox does not assume responsibility for orders with incorrect shipping addresses. Orders with incorrect shipping addresses may be re-routed by UPS or returned to PressBox as undeliverable. If the shipment is re-routed by UPS a $5.00 UPS charge is assessed to the billing party.

International Shipping
Please contact us at info@pressboxstore.com for international shipping quotes.

What forms of payment can I use?
PressBox Store accepts Visa or Mastercard.

What if I want to return an item?
We are proud to offer a 100% money-back guarantee. If for any reason, you are not satisfied with the product(s) you have ordered from PressBox, simply item in new condition and in its original packaging along with accompanying Certificates of Authenticity within 30 days of your receipt of the item. PressBox will issue a full refund, less shipping and handling chargers. Buyer is responsible for return shipping fees.

Please send your return, securely wrapped, prepaid and insured via United States Postal Service or UPS to:

PressBox Store
Attn: Returns Department
3600 Clipper Mill Road
Suite 300
Baltimore, MD 21211

Please include a copy of your original packing slip invoice along with a short note telling us why you're returning the item.

If you have a question that is not answered here, please contact us at info@pressboxstore.com.

How do I know that my information is safe when shopping at PressBox Store?
When you check out, you enter a secure area of the PressBox Store web site. Most browsers indicate security by a closed padlock or an unbroken key in your status bar. At that point, all communications between your browser and our server is encrypted. That means your sensitive personal information -- your name, address and credit card number -- is not traveling over the Internet in an easy-to-read format. Instead, using SSL (Secure Sockets Layer), the industry standard encryption technology for online transactions, your browser is disguising that information and sending it to our server, which knows how to decrypt the message.